Technical Support

After 25 years of dedicated service and innovation, Code Relief made the difficult decision to discontinue the sale of our AutoVAULT software, effective immediately. This decision comes as the industry moves away from tape technology, which has been at the core of our service offering.

Please be assured that while we will not sell new licenses, we will continue to support all current users with paid maintenance through the end of 2025, after which we will officially terminate all support for AutoVAULT. After 12/31/2025, you are free to continue using the product but please note that if you upgrade IBM Storage Protect/TSM beyond version 8, AutoVAULT will stop working.

Do you have a question about AutoVAULT?

  • Review our short, helpful Training Videos

  • Search our FAQ's

  • Look up specifics in our short Manual

  • If you need additional help please contact us
    (see specifics below)

Need more help?

AutoVAULT customers with support (included free for the first year), and trial download users may contact technical support.  We are committed to getting back to you within 24 hours on business days.  Please provide the following information.

  • Your license key number OR indicate it is a trial

  • The operating system and version you are running on

  • The AutoVAULT version that you are using

  • The TSM server and client version you are using

  • A detailed description of the problem

Contact Details:

 


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